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EVS Project Manager

NATURE OF WORK

The Project Manager is responsible for the overall management of all self-performed and managed activities for a client location and supervises the Encompass employees assigned to individual projects. The Project Manager will have Director-level qualifications with EVS experience in Healthcare environment.  and proven experience managing large teams and driving high levels of productivity in a fast-paced environment.  Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/development, staffing, safety, SLA compliance, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery. 

EXAMPLES OF ESSENTIAL DUTIES

  • Maintains/monitors customer contacts (owner, tenant), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies 
  • Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by individual Encompass employees 
  • Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs 
  • Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development through coaching, training, and other developmental opportunities 
  • Monitors/evaluates budgets and plans/coordinates future budget/special funding requests 
  • Remains knowledgeable in new product/service deliver and communicates same to for use/implementation on site 
  • Acts as the central point of contact for all facilities assets, equipment, systems, and infrastructure.  Meets contractual requirements and exceeds customer expectations 
  • Executes the day-to-day details of the contract as it relates to safety and leads the department in a zero-incident safety culture. 
  • Ensures associates work safely and utilize PPE when required 
  • Assist with the development and execution of the account’s strategic plans
  • Develops standardized processes and programs for the account 
  • Communicate the operating philosophy, objectives, and expectations to project personnel in a continuing effort to build the project team   
  • Responsible for budget performance and cash management 
  • Manages the facility's predictive maintenance program with special attention to non-evasive procedures.  Respond to or provide direction to resolve all deficiencies during normal working and after hours 
  • Support monthly, and quarterly scorecard performance reviews, or as requested by client 
  • Flexible to meet the needs and demands of a constantly changing work environment
  • Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of regulations and requirements of healthcare facilities
  • Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management
  • Ability to lead and control financial results in a matrixed, multi-location field operation. 
  • Experience with performance management for facilities services account
  • Industry designation preferred. 
  • Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.
  • Must be proficient in project management stools including budgeting
  • Effective written and verbal communication skills.
  • Must have the ability to work independently
  •  Must have strong finance and analytical abilities.
  • Must be extremely experienced in computer technical language and PC skills (MS Word, MS Projects, Excel, and Power Point
  • Familiarity with facilities technical mechanical and electrical systems required. 

MINIMUM  QUALIFICATIONS

  • Bachelors Degree
  • 10 to 15 years of management experience, preferably in integrated facility services
  • EVS experience in Healthcare environment
  • Bi-lingual in English and Spanish (desired)
  • Valid Florida Driver’s license 

PHYSICAL DEMANDS

  • Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
  • Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, computer, calculator, copier, and fax machine
  • No significant standing, walking, moving, climbing, carrying, bending, or kneeling
  • Some reaching, sitting, standing, pushing, pulling, crawling, and handling
  • Must be able to access a variety of work sites for inspection

SUPERVISION RECEIVED

  • General supervision is received from a professional supervisor who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision allowing use of independent judgment

SUPERVISION EXERCISED

  • Supervision exercised over all personal within the facility assigned
 
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