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Fire and Life Safety Supervisor

Encompass Onsite is a full-service building services contracting company with multiple locations. Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field. With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment. The Fire and Life Safety supervisor oversees the environmental operation directly. His Primary responsibility is supervision of the personnel assigned to fire/life safety division, and fire code enforcement of existing business and new Business.

EXAMPLES OF ESSENTIAL DUTIES 

  • Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily
  • Plans work schedule for major tasks.
  • Issues supplies and equipment to workers. 
  • Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
  • Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Responsible for all aspects of branch operations
  • Meeting fiscal responsibility
  • Inventory management
  • Oversee projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design, ensuring quality control
  • Sell and estimate change orders and service contracts
  • Maintain customer satisfaction by executing well-thought-out and planned installation of systems
  • Build a technical team by recruiting, selecting, training, coaching, counseling and disciplining employees, vendors, and contractors; communicating job expectations; planning, monitoring, auditing, appraising, and reviewing job performance while enforcing policies and procedures
  • Learn our products and services and keeping up to date with changes
  • Improve productivity, quality, and field installation standards
  • Provide feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
  • Communicate with customers by telephone, email, letter and face-to-face and using good judgment when choosing the proper method of communication
  • Performing client site walks and surveys
  • Establish and maintain lasting relationships with clients by providing excellent support and service response times
  • Investigate and solve customers' problems, which may be complex or long-standing and have been passed on by service technicians
  • Keep accurate records of discussions or correspondence with customers
  • Meet with other departments, branches, and managers to discuss possible improvements to the department
  • Travel to offsite branch locations or clients when needed
  • Perform other related duties as assigned

 

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to develop field procedures
  • Ability to prepare and maintain effective working relationships with other employees and the public.
  • Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access Control
  • Dynamic leadership Qualities
  • Seasoned professional
  • Decision-making skills and well-organized
  • Analyzing information and problem solving
  • Results-driven
  • Teamwork-oriented
  • Excellent writing skills
  • Extremely confident in facing confrontations
  • Knowledge of NEC, building and construction
  • Read and interpret construction plans
  • Computer skills along with some networking experience

MINIMUM REQUIREMENTS

  • Alarm Agent Card
  • Minimum of three years of supervisor experience
  • Minimum of five years of industry field experience
  • Good driving record
  • Relevant qualifications, such as certificates or diplomas, are desired

PHYSICAL DEMANDS 

  • This position demands good physical and mental health.
  • Must be able to move continuously during work hours
  • The ability to lift to 80 pounds and safely climb ladders
  • The ability to respond quickly to sounds
  • The ability to move safely over uneven terrain or in confined spaces
  • The ability to see and respond to dangerous situations
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